What does operational resilience emphasize in organizational structure?

Operational resilience highlights the importance of flexibility and adaptability within an organization's structure. This approach allows organizations to respond effectively to changing environments, unexpected disruptions, or crises. By emphasizing adaptability, operational resilience enables organizations to quickly adjust their processes, systems, and strategies in response to new circumstances, ensuring continuity of operations and minimizing downtime.

This focus on flexibility can involve cross-training employees, implementing scalable processes, and fostering a culture that encourages innovation and quick responses to challenges. These aspects are crucial for organizations aiming to maintain service delivery and operational effectiveness in an unpredictable landscape.

In contrast, rigid adherence to traditional methods, strict control, or isolation between departments would hinder an organization's ability to respond swiftly and efficiently to change, thereby compromising its resilience.